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Record #183846:

Public enquiries and the special library: leveraging library and contact center resources to enhance the delivery of enquiry services to the public at Indian and Northern Affairs Canada (INAC) / Pierre Beaudreau.

Title: Public enquiries and the special library: leveraging library and contact center resources to enhance the delivery of enquiry services to the public at Indian and Northern Affairs Canada (INAC) / Pierre Beaudreau.
Author(s): Beaudreau, Pierre.
Date: 2008.
Publisher: Rome: Programma Nazionale di Ricerche in Antartide
In: Building polar networks : a strategy for the future : proceedings of the 21st Polar Libraries Colloquy : May 8-12, 2006 - Rome, Italy. (2008.),
Abstract: Describes how provision of public enquiries service at large government department in Canada became responsibility of department's library; also how use of contact centre model for provision of public enquiries services has been effective in embracing emerging opportunities and challenges that have come with new service channels such as e-mail and Internet access.
Notes:

In: Building polar networks : a strategy for the future : proceedings of the 21st Polar Libraries Colloquy : May 8-12, 2006 - Rome, Italy / Silvia Sarti, Michela Cecconi, eds.

Keywords: 02 -- Information science.
025.4.036 -- Computers, information applications.
027 -- Libraries.
323.1 -- National and ethnic minorities.
J -- Social sciences.
(*3) -- Arctic regions.
(*41) -- Canada.
SPRI record no.: 183846

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100 1# ‡aBeaudreau, Pierre.
245 10 ‡aPublic enquiries and the special library :‡bleveraging library and contact center resources to enhance the delivery of enquiry services to the public at Indian and Northern Affairs Canada (INAC) /‡cPierre Beaudreau.
260 ## ‡aRome :‡bProgramma Nazionale di Ricerche in Antartide,‡c2008.
300 ## ‡ap. 110-121.
500 ## ‡aIn: Building polar networks : a strategy for the future : proceedings of the 21st Polar Libraries Colloquy : May 8-12, 2006 - Rome, Italy / Silvia Sarti, Michela Cecconi, eds.
520 3# ‡aDescribes how provision of public enquiries service at large government department in Canada became responsibility of department's library; also how use of contact centre model for provision of public enquiries services has been effective in embracing emerging opportunities and challenges that have come with new service channels such as e-mail and Internet access.
650 07 ‡a02 -- Information science.‡2udc
650 07 ‡a025.4.036 -- Computers, information applications.‡2udc
650 07 ‡a027 -- Libraries.‡2udc
650 07 ‡a323.1 -- National and ethnic minorities.‡2udc
650 07 ‡aJ -- Social sciences.‡2local
651 #7 ‡a(*3) -- Arctic regions.‡2udc
651 #7 ‡a(*41) -- Canada.‡2udc
773 0# ‡7nnam ‡aSilvia Sarti, Michela Cecconi, eds. ‡tBuilding polar networks : a strategy for the future : proceedings of the 21st Polar Libraries Colloquy : May 8-12, 2006 - Rome, Italy. ‡dRome : Programma Nazionale di Ricerche in Antartide, 2008. ‡wSPRI-183798
916 ## ‡a2008/08/29 -- JW
917 ## ‡aUnenhanced record from Muscat, imported 2019
948 3# ‡a20220926 ‡bJW